You pick the bag here
UsEvery product page shows the live price for that exact colour and links straight to the listing. There is no basket on this site to fall out of date.
Home/Delivery
Delivery
How it gets to your door
We build the bag. The shop that takes your payment moves it. Knowing which of us owns each leg saves a round of emails.
The shop takes the order
The shopPayment, address, delivery options and any promotion belong to their checkout. What you agree there is the agreement.
It leaves their warehouse
The shopDispatch speed and courier follow the delivery option you chose. We hold no stock and pack no parcels.
It arrives
The courierTracking sits in your order confirmation and in your account with the shop, and it updates faster than any message we could forward.
Who answers what
Where is my parcel?The shop — they hold the tracking reference.
Can I change the delivery address?The shop, straight away, before dispatch.
Which pack takes a 17-inch laptop?Us. That is a product question.
Can I buy a replacement strap?Us first — we will say whether the part is serviceable.
Do you ship to my country?The listing's delivery section has the current answer.
If a parcel has genuinely disappeared, open the claim with the shop. They hold the courier reference and the contract; a claim raised with us would simply be forwarded, a day later.
Correspondence address
1201 N Orange St, Suite 7160Wilmington, DE 19801
United StatesPost only — there is no shop counter at this address.