Leave a note under the lid

Two inboxes, and only one of them is ours. Sending a question to the right one is the difference between an answer today and an answer next week.

Comes to us

Anything about the bag itself

Which size fits the trip you are planning
Materials, capacities, dimensions, weights
A seam, zip or liner that has failed
Whether a strap or fitting can be replaced

[email protected]

Goes to the shop

Anything with an order number

Where the parcel is, and when it will arrive
Changing an address before dispatch
Refunds, exchanges, return labels
Invoices, VAT and payment questions

Open the listing you bought from and use its own message channel.

Fault report — copy this into the message

Bag: name and colour, e.g. 45-Can Fold-Flat Cooler, Storm Gray
Fault: zip / seam / liner / strap / other
When bought: month and year is enough
Used for: beach, camp, commute, work — it tells us more than you think
Photos: two, in daylight, one showing the whole bag

We read messages on weekdays and reply in the order they arrive — usually inside two working days. If a question needs a sample pulled off the shelf and opened up, we will say so and take longer rather than guess at an answer.

By post

1201 N Orange St, Suite 7160
Wilmington, DE 19801
United States

Post only — there is no shop counter at this address.